Service Standards and Price Transparency
Service Standards and Price Transparency
We value our clients and are dedicated to delivering the finest service possible. However, should you become unhappy at any stage, we sincerely invite you to share your concerns with us. Your valuable feedback is instrumental in our ongoing efforts to promptly address any issues and to help us enhance the quality of our service. To view our complaints policy click here.
The following information about price transparency for our services is an illustrative guide only and is not a quote or estimate.
Individual costs will depend on individual cases. If you wish to instruct us on any matter, we will provide you with detailed information about costs for your individual legal case.
We provide a complimentary 30-minute initial consultation to understand your legal needs and outline the subsequent course of action should you choose to proceed. As a demonstration of commitment, we request a £250 advance payment, which will be deducted from your first invoice upon engagement.
All figures given are exclusive of VAT. VAT will be charged at the current rate. Please refer to HMRC for the up-to-date VAT rate.
We will agree at the outset the fees which you will be charged. These may include Client Disbursements and Client Expenses.
Client Disbursements are expenses which have been paid by us on your behalf, such as court fees, counsel’s fees and couriers. Client Disbursements will be charged to you, but we will not incur those disbursements without your prior approval. We may request that you pay the disbursements in advance or arrange for a third party to invoice you direct. Some disbursements will be subject to VAT, we will advise you when they are.
Client Expenses are costs which are incurred by us in the process of performing our services to you and are deemed to form part of our overall service, such as AML checks, postage costs and bank transfer fees. Client Expenses are passed on to you with details of what costs have been incurred. Client Expenses are subject to VAT.
Funding Options for Legal Services
Our services
Debt collection for a business debt that is undisputed